Order Online or Call

01254 202237

Lines open 9am - 5pm | 5 Days a Week

Order Free Samples

Terms and Conditions

Prices and Payment

The prices for goods on the Artificial Grass 4U website do not include charges for postage and packaging unless they are explicitly stated to do so.  All prices quoted on the site include VAT.  By purchasing through the Artificial Grass 4U website you are entering into a “distance sale”.  As well as your standard statutory rights this gives you the right to cancel the contract in a time period of up to 7 days once the goods have been delivered.  This does not include items cut to a particular size or shape or items ordered from another manufacturer.

Delivery

Artificial Grass 4U uses a specialist freight carrier for all deliveries of artificial grass products to mainland UK addresses.  There is a flat fee of £50 per grass cut ordered regardless of weight, quantity and length.  Prices for deliveries outside the mainland UK are available on request.

Deliveries will be to the main entrance to your premises; the driver is not permitted to enter your premises. (The handling of the artificial grass is heavy & the roll cannot be bent, it may be easier to leave it outside until ready to be fitted)

You must inform us of any parking or access difficulties that may be encountered. We will pass this information on to the delivery company. If access is not possible for any reason the carrier will unload at the nearest possible location. (Single drivers with no handling equipment may be used; therefore they may not be able to carry your artificial grass far from the place of unloading). It will be necessary for the driver to obtain a signature for this delivery.

We are unable to give a precise delivery time unless it has been agreed by telephone, the standard delivery service is usually very quick but we have no control over the deliveries after they leave our warehouse we cannot be held responsible for delivery delays & no compensation will be payable by ourselves.

Dispatch

Artificial Grass 4U makes every effort to ensure that all artificial products featured on the site are available for sale and dispatch.  However Artificial Grass 4U offers no guarantee of their availability and the items on this site do not constitute an offer for sale.  Dispatch is typically within 2-5 days of orders being received.

PLEASE DO NOT SIGN FOR THE ARTIFICIAL GRASS IF YOU FEEL IT HAS BEEN BENT OR DAMAGED IN ANY WAY.  Please sign the driver’s paperwork as “UNCHECKED”.  If you provide the driver with a signature you are accepting the goods have been delivered in perfect condition. We will not be able to make a claim on your behalf for damages if the freight company can provide us with a copy of your signature.

Damaged Goods

All artificial grass products should be rolled out and carefully inspected before use.  If you believe that the grass delivered to you is defective in any way you should contact the Artificial Grass 4U office immediately by phone (01254 202237) or via e-mail (info@artificialgrass4U.co.uk).  If the goods are found to be faulty, arrangements will be made to have them collected and replaced as soon as possible.  Goods are not deemed to be faulty for the following reasons:

  1. Creases.  Grass delivered with creases in it is not deemed to be faulty.  Once installed the creases will disappear naturally with 2-3 months.
  2. Colours.  To ensure there are no differences in colour all orders are dispatched from the same batch of grass.  However no guarantee is available that grass ordered at a later date will exactly match the original grass installed.

Guarantee

All of the grasses on the Artificial Grass 4U website come with an 8 year manufacturer’s guarantee.  This does not cover any natural curling or crushing of the grass which may occur with normal use.